How To Make A Claim

How To Make A Claim

Specifically:

1. In the event of loss or damage covered by the certificate of insurance you must report same in writing immediately to a) the Company and b) your destination agent or your mover but in no event later than 7 days from date of delivery or other event which may give rise to a claim.

2. DO NOT give a clean receipt for goods that are in doubtful condition, particularly if container or packing cases show external signs of damage at the time of delivery. You will otherwise jeopardize the Company’s rights of recovery and your claim may be reduced.

3. Write a letter to the air or ocean carrier (not the packer) who transported your shipment stating that there has been damage/loss and attach a copy of same to claim form. This must be done immediately to preserve the Company’s right against third parties.

4. Contact one of the Agents listed on your original policy for a survey. Should none be nearby, contact the nearest Lloyd’s Agent, but if neither is represented, then by some other recognized Insurance Authority. Request the representative to do a survey and issue certificate stating cause and extent of loss or damage. Carriers representative should be requested to attend survey. SURVEY FEE is CUSTOMARILY PAID BY CONSIGNEE (YOU AS THE OWNER) AND MAY BE INCLUDED IN ANY VALID CLAIM AGAINST THE COMPANY.

5. Container and contents should be preserved in the condition that they were received until the survey has been completed, unless further damage would result.

6. Obtain estimates for repair of damages and attach to the claim form.

7. Complete the claim form and follow the instructions printed on it. NO CLAIM WILL BE CONSIDERED PROPERLY REPRESENTED UNTIL THE COMPANY HAS RECEIVED THE COMPLETED FORM, SIGNED BY THE CLAIMANT, ACCOMPANIED BY THE REQUIRED DOCUMENTS AND INDICATING A DEMAND FOR A SPECIFIC AMOUNT OF MONEY.

8. It is a requirement of this insurance that you must forward all documents within 90 days from the date of delivery or the date on which the loss was discovered, whichever occurs first. If you are having difficulty in fulfilling this requirement you must write to the Company requesting an extension of time to file and your reason(s) for the same. The company will then consider such request.

9. Documents to be supplied by the Insured:

a. Original Insurance Certificate (photo-copy is unacceptable)

b. Bill of Lading or Airway bill

c. Survey Report (if required as per Instruction 3 above)

d. Repair Estimates (Instruction 4)

e. Packing list signed at destination

f. Correspondence transpiring between Insured and Shipping Company or other bailees as Instructions 1 and 2

g. The Claims Form of the Insurance Company.